Customer Testimonials
Our number one goal at Winthrop Fuel Company is customer satisfaction. Hearing from our satisfied customers reassures us that we are accomplishing this goal. Here are just a few of the letters we have received from our customers:Dear Doug,
Thank you for your recent letter advising us of the additional $200 check we can expect to receive from Efficiency Maine for installing our new System 2000 heating system. We appreciate you looking after our interests.
We have been very pleased with the service we received from you and from your technicians. Although, it is still early in terms of winter, we are already noticing a reduction in our heating cost.
Sincerely,
Francis and Virginia S., Readfield
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To the folks at Winthrop Fuel:
During the past two weeks we have lost our heat twice due to power surges and brown outs. Your company responded quickly and professionally on both occasions. We felt that we would be strapped with two bills for parts and labor. We were pleasantly surprised and relieved to see that the second visit was not billed. This is the reason that we do business with your family run business instead of the larger companies. It is nice to do business with a company that treats their customers fairly and honestly. – the way they would want to be treated and that we are dealing with “real people” and don’t get lost in the crowd. Keep up the great customer service.
Sincerely,
Brian H., Mount Vernon
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Thank you Winthrop Fuel
We would like to express our gratitude to Dick Guerette and the employees of Winthrop Fuel for all of their assistance after the recent vandalism at our building (the former Joe Jones Sporting Goods store). Their efforts late into the evening, going above and beyond the call of duty, helped minimize the damage we sustained. Since we have been a customer of Winthrop Fuel, we have experienced exemplary customer service. We are very thankful for the awareness, attentiveness, competency, courtesy, and friendship they continually provide. Winthrop Fuel is truly an asset to the community.
Laura and Brian G., Yarmouth
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We want to thank Dick Guerette of Winthrop Fuel for helping Winthrop’s Charles M. Bailey Library cope with the recent fire. Thanks to Winthrop Fuel’s response the heating system was quickly operable.
Elizabeth S., Chairwoman Charles M. Bailey, Winthrop
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Our Family would like to extend a heartfelt thank you to the family at Winthrop Fuel. Dick and his family at Winthrop Fuel have definitely taken care of our heating needs already this season. After our heating system broke down this fall, Winthrop Fuel came to the rescue with a reasonably priced replacement for a young family with a new baby. Dick helped by giving us some friendly advice on what to do to keep the heat longer in our old house. We recently just had another small heating emergency, but Dick and Winthrop Fuel were there again with above and beyond customer service to save the day. We can't thank them enough for the help, and we look forward to doing business with them in the future.
Sincerely,
The Parker Family, Readfield
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Dear Dick,
Just a note to thank you for your kindness to me over the last few couple of months. You went the extra mile to ensure I was warm with the least cost. You did everything you said you would do for me - no extra cost - no extra money.
Thank you. I appreciate your honesty and kindness.
Thank you,
Marie H., Readfield
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Dear Dick and Nate,
Thanks for the hot water! We have not had water pressure like this since we moved here almost 21 years ago. The new heating system you installed has made a world of difference.
Thank you again,
Wilfred B., Winthrop
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Dear Nate:
We will always be grateful and never forget how you trucked up and down our hill in the deep snow to fix the problem with our heating system at our Camp.
Our sincerest thanks.
Jack & Maryann W., Winthrop
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Good Morning:
I wanted to follow up on what has transpired here in my home this past winter. I had you install a new boiler this past June for two reasons. First, my present on was not reliable and second I wanted a more efficient system. I though you would like to know the results of my fuel oil consumption this year versus last year:
October through the first week of February 607 Gallons (Old System)
October through the first week of February 475 Gallons (New System)
I just thought that you would be interested in hearing from one of your satisfied customers.
Thank you.
Brian C., Litchfield
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Dear Dick:
I wanted to take a few moments to thank you and your staff for the installation of my new heating system this past month. Your service man Nate did what I consider an excellent installation. Plus, he was very patient with me when I asked him questions.
A friend recently visited and I took him and his wife to the cellar to show them the new system because they also are in the market for a new furnace. I believe after looking it over, he plans to call you for a review and estimate of his home.
My compliments to Nate and your company for a job well done.
Thank you.
Brian C., Litchfield
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